These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Astral Medical Billing (“Astral,” “we,” “us,” or “our”). Please read them carefully.

1. Acceptance of Terms

By accessing or using our website or engaging our services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, please discontinue use of the website and our services. Where you enter into a separate written service agreement with us, that agreement will control if it conflicts with these Terms.

2. Our Services

Astral provides medical billing, coding, revenue cycle management, provider credentialing, and healthcare digital marketing services, including website development, SEO, and advertising. The specific scope, deliverables, and timelines applicable to your engagement are set out in your service agreement or proposal. We may modify, enhance, or discontinue features of our services from time to time.

3. Eligibility

Our services are intended for healthcare providers, practices, and related businesses. By engaging us, you represent that you have the authority to enter into these Terms on behalf of yourself or the organization you represent, and that the information you provide is accurate and complete.

4. Client Responsibilities

As a client, you agree to:

Provide accurate, complete, and timely information necessary for us to perform the services;
Maintain the licenses, credentials, and authorizations required to operate your practice;
Grant the access to systems (such as your EHR or practice management software) reasonably needed to deliver the services;
Review deliverables, claims, and reports and notify us promptly of any errors or concerns;
Use our services in compliance with all applicable laws and regulations.

5. Fees & Payment

Fees for our services are described in your service agreement or proposal. Billing services are commonly charged as a percentage of collections, while marketing and development services may be charged on a project or retainer basis. Unless otherwise agreed, invoices are due upon receipt. Late or unpaid amounts may result in suspension of services. You are responsible for any applicable taxes.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Astral or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission. For client work, ownership of deliverables and licenses to any tools or third-party assets are governed by your service agreement.

7. Third-Party Services

Our services may rely on or integrate with third-party platforms (such as hosting providers, advertising networks, or software vendors). Your use of those platforms may be subject to their own terms and policies. We are not responsible for the availability, performance, or practices of third-party services.

8. Confidentiality & HIPAA

We treat the non-public information you share with us as confidential and use it only to provide the services. Where our services involve Protected Health Information (PHI), we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and handle PHI in accordance with an executed Business Associate Agreement and applicable law. See our Privacy Policy for more detail.

9. Disclaimers

Our services are provided on an “as is” and “as available” basis. While we work diligently to improve your revenue cycle and digital presence, we do not guarantee specific financial results, collection amounts, search rankings, traffic levels, or patient volumes, as these depend on factors outside our control. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the fullest extent permitted by law, Astral will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of our website or services. Our total liability for any claim will not exceed the amount you paid to us for the services giving rise to the claim during the twelve months preceding the event.

11. Indemnification

You agree to indemnify and hold harmless Astral and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms, your violation of applicable law, or the information and materials you provide to us.

12. Termination

Either party may terminate an engagement as described in the applicable service agreement. We may suspend or terminate your access to the website or services if you violate these Terms. Upon termination, provisions that by their nature should survive (including confidentiality, intellectual property, disclaimers, and limitation of liability) will continue to apply.

13. Governing Law

These Terms are governed by the laws of the United States and the state in which Astral is established, without regard to conflict of law principles. Any disputes will be resolved in the courts located in that jurisdiction, unless otherwise required by applicable law or agreed in writing.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the website or services after changes take effect constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please reach out through our Contact page. We are happy to help clarify anything you need before you proceed.